Social Knowledge and How to Develop its Tools

In this paper we argue that shortcomings of modern information technologies in social management are due to insufficient flexibility of computer services provided. To avoid the shortcomings we propose a metaphor of social knowledge which is being constructed by a community of social actors. A special attention is put on knowledge tools capable of providing the knowledge, received as a result of actors’ collective actions, of features substantiated in social theory (constructiveness and openness) and mathematical modeling (observability and fullness). The metaphor proposed is assumed for further development as computer ontology.